Development of E-Government Service Model: Business Model Approach

Lee, K. Hong, J., “Development of E-Government Service Model: Business Model Approach,” International Review of Public Administration, vol. 7, no. 2, December, 2002.pdf


Most discussions on electronic government have provided ad hoc guidelines. For a systematic framework for e-government service, this article adopts a business model approach and develops an e-government service model. Based on the analysis of business model researches and a comparison between e-business and e-government service, the paper defines and identifies the characteristics of the components of an e-government service model. These components are objectives, value proposition, service offering, activity configuration, and financial sustainability. Based on this framework, the authors perform a case analysis of the electronic services in the offices of the presidents of Korea and the U.S.A.