Moon, B. K., Lee, J. K., Lee, K. J., “A Next Generation Multimedia Call Center for Internet Commerce: IMC”, Journal of Organizational Computing and Electronic Commerce, vol. 10, no.4, pp.227-240, December, 2000.
Artificial Intelligence & Business Model Laboratory
Moon, B. K., Lee, J. K., Lee, K. J., “A Next Generation Multimedia Call Center for Internet Commerce: IMC”, Journal of Organizational Computing and Electronic Commerce, vol. 10, no.4, pp.227-240, December, 2000.
