A Next Generation Multimedia Call Center for Internet Commerce: IMC

Moon, B. K., Lee, J. K., Lee, K. J., “A Next Generation Multimedia Call Center for Internet Commerce: IMC”, Journal of Organizational Computing and Electronic Commerce, vol. 10, no.4, pp.227-240, December, 2000.

 

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About Kyoung Jun Lee
Professor of Kyung Hee Univ.

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