A Next Generation Multimedia Call Center for Internet Commerce: IMC

Moon, B. K., Lee, J. K., Lee, K. J., “A Next Generation Multimedia Call Center for Internet Commerce: IMC”, Journal of Organizational Computing and Electronic Commerce, vol. 10, no.4, pp.227-240, December, 2000.

 

Published by Kyoung Jun Lee

Professor of Kyung Hee Univ.