Business Model and Governance of Policy Knowledge Service for Government Knowledge Management: A Case Study

Lee, K., “Business Model and Governance of Policy Knowledge Service for Government Knowledge Management: A Case Study,” Lecture Notes in Computer Science, Vol. 3035, 27-36, May, 2004. – SCIE, ISSN:0302-9743. pdf


A national knowledge management system consists of internal knowledge management systems of governmental agencies and various knowledge services playing a role of intermediary, catalyst, and network. A policy knowledge service plays the roles of abstracting, codifying, and diffusing knowledge in public sector. Through abstraction and codification, it maximizes the proprietary value of knowledge. Through the diffusion of knowledge in proprietary form into public sphere, it maximizes the shared value of knowledge. In this paper, the business model and governance strategy of policy knowledge services are discussed thorough theoretical understanding and practical experience of operating Korea’s Knowledge Center for Public Administration and Policy. Three dimensions of policy knowledge services and two hypotheses on the governance of policy knowledge services are suggested.


Development of E-Government Service Model: Business Model Approach

Lee, K. Hong, J., “Development of E-Government Service Model: Business Model Approach,” International Review of Public Administration, vol. 7, no. 2, December, 2002.pdf


Most discussions on electronic government have provided ad hoc guidelines. For a systematic framework for e-government service, this article adopts a business model approach and develops an e-government service model. Based on the analysis of business model researches and a comparison between e-business and e-government service, the paper defines and identifies the characteristics of the components of an e-government service model. These components are objectives, value proposition, service offering, activity configuration, and financial sustainability. Based on this framework, the authors perform a case analysis of the electronic services in the offices of the presidents of Korea and the U.S.A.