사물인터넷 기술을 이용한 의료서비스 사례 연구 및 효과에 대한 연구

정남호, 엄태휘, 이경전, & 박아름. (2016). 사물인터넷 기술을 이용한 의료서비스 사례 연구 및 효과에 대한 연구. 서비스경영학회지, 17(3), 251-265. (link)

ABSTRACT

As IoT(Internet of Things) technology evolves, O2O(online to offline) service has been expanded which is using NFC(Near Field Communication) and beacon technology. Such a expansion, however, is largely driven by the major companies and limited to shopping industry. For these reasons, application in various fields is required. Accordingly, introducing O2O service in the medical industry is appeared recently. To keep up this aspect, KHU(Kyung Hee University) hospital is also going to apply O2O service based on smart tag and beacon technology. In this study, firstly, review some O2O service cases which are applied to medical industry in advance. Then we introduce O2O service of KHU hospital. Finally, check out the medical staff’s work-efficiency and patient’s satisfaction who were actually used the service provided by KHU hospital beforehand. Consequently, through out the results of this study, we suggests practical improvement about how the service of KHU hospital can be more competitive.

NEQM (NFC Based Equipment Qualification Management) System Preventing Counterfeit and Fraudulent Item

Chang, C. K., & Lee, K. J. NEQM (NFC Based Equipment Qualification Management) System Preventing Counterfeit and Fraudulent Item. Journal of Energy and Power Engineering, pp.622-631, Volume 9, Number 7, July 2015 (link)

ABSTRACT

Qualification of equipment essential to safety in NPPs (nuclear power plants) ensures its capability to perform designated safety functions on demand under postulated service conditions. However, a number of incidents identified by the NRC (Nuclear Regulatory Commission) since 1980s catalysed the US nuclear industry to adopt standard precautions to guard against counterfeit items. The purpose of this paper is to suggest the NFC (near field communication) based equipment qualification management system preventing counterfeit and fraudulent items. The NEQM (NFC based equipment qualification management) system works with the support of legacy systems such as PMS (procurement management system) and FMS (facility management system).

A near field communication adoption and its impact on Expo visitors’ behavior

Han, H., Park, A., Chung, N., & Lee, K. J. (2016). A near field communication adoption and its impact on Expo visitors’ behavior. International Journal of Information Management, 36(6), 1328-1339. (link)

ABSTRACT
Utilization of advanced smart technologies and online-to-offline/offline-to-online marketing has resulted in the adoption of near field communication (NFC) in many expositions (Expos). The objective of NFC is to enhance and revitalize the Expo experience of visitors. Thus, this study focused on the motivation-opportunity-ability framework and satisfaction transfer of visitors who process information using NFC to understand NFC reuse intention and Expo loyalty. We hypothesized that information quality (motivation), organizational support for using NFC at an Expo (opportunity), and self-efficacy (ability) influence NFC value and NFC satisfaction. NFC value would influence satisfaction with NFC and with the Expo, which then influences NFC reuse intention and Expo loyalty, respectively. A survey of 309 visitors at the Expo showed that information quality and organizational support influenced perceived value and satisfaction of NFC. Self-efficacy influenced the perceived value of but not the satisfaction with NFC. Further, the perceived NFC affected NFC reuse intention and Expo loyalty through satisfaction with NFC and satisfaction with the Expo, respectively. This study thus expands the scope of study on NFC by demonstrating the need for utilization of NFC and by empirically demonstrating the importance of NFC.

Customer-driven smart and sustainable interaction in convention: Nestle’s IoT adoption case

Park, A., Jun, J. H., & Lee, K. J. (2017). Customer-driven smart and sustainable interaction in convention. 한국지능정보시스템학회 학술대회논문집, 134-135. (link)

ABSTRACT

Services based on the IoT technologies have emerged in various business environments. To enhance service quality for convention, maximize experience of attendees and develop sustainable service, this study applies IoT technology for stakeholders of convention.

In this paper, we seek to answer the following research questions: (1) What is the notion of sustainability and smartness in tourism field? (chapter 2-1) (2) What is the customer-driven interaction? (chapter 2-2) (3) What are the appropriate technologies to meet sustainable/smart service and the needs of smart convention and how to apply the technology? (chapter 2-2 and 3) (4) What do stakeholders such as companies and customers gain from sustainable and smart service for smart convention? (chapter 4)

To accomplish the objectives of the study, we took five phases of action research framework. In diagnosing phase, through interviews, observations, and literature studies, there searchers identify current issues and requirements for convention. In action planning phase, through the discussion with the practitioners of the convention, we have selected and arranged services for solving the problems. In action taking phase, smart buttons were installed in the COEX (Interaction convention place), we collected data during the convention period. In evaluation phase, we present the results and value of data. Finally, in specifying learning phase, the researchers summarized the benefits of each stakeholder.

The contribution of this paper is in four ways. First, the notion of sustainability was redefined by including not only socio-cultural, economy and environmental thinking but also the realms of customer-driven! interaction.

Second, this study proposed and constructed a new type of smart service with IoT for smart convention. Third, this research verified that benefits of sustainable and smart service. Finally, this can be used as an example of how conventions can find opportunities using new technologies.

An application of the loT technology based smart button was conducted for convention service, and the development and evaluation results are aligned lo action research framework including diagnosing, action planning, action taking, evaluation, and specifying learning phases. At the first and two phases, various difficulties and problems of the smart convention were diagnosed through interview with practitioners and service models were designed for solving the problems. Mobile service and appropriate IoT technology were discussed and applied to the convention space by installing smart button at the third phase. At the fourth, we derived in the role of Internet of things based mobile technology for smart convention and evaluated results of smart convention service in the various perspective. Finally, we proved value of mobile technology as the omni channel service through data analysis.

Development and Evaluation of Omni Channel Service based on Internet of Things for Hospitals

Park, A., & Lee, K. J. (2017). Development and Evaluation of Omni channel service based on Internet of Things for Hospitals. Development(link)

ABSTRACT

Omni-channel services based on the Internet of Things (IoT) technologies have emerged in various business environments. To enhance hospital’s service quality and maximize benefits as well as provide seamless customer experience, this study applies IoT technology based on NFC, iBeacon(inclusing wearable devices) as an omnichannel service for integration of online and offline channel in hospital. First, we develop services based on IoT technology for omni channel of the hospital. Then, we will evaluate omni channel services from a CRM and BPI point of view through interview.
To develop the IoT technology based on NFC, iBeacon, we conducted action research. The five phases in action research framework research include diagnosing, action planning, action taking, evaluation, and specifying learning phases. In this study, we focus on action planning, action taking, evaluation. At the action planning phases, eleven service models based on IoT technology for omni channel for hospital were designed. Service models were applied to the hospital by installing tags and beacons at the third phase. At the fourth phases, service models issues and knowledge on the whole application process were derived and summarized with respect to CRM (Customer Relationship Management) and BPI (Business Process Innovation) of hospital.

 

A Study on NFC Technology Utilization and Application Cases in Museum/Gallery

이경전, 최명희, 권선희, 전정호, “박물관 및 미술관의 근접 무선 통신 기술 적용 사례와 활용 방안 연구”, 문화예술경영학연구, 6(1), 29-51, 2013, (PDF) in Korean

ABSTRACT

본 연구는 박물관 및 미술관에 NFC 기술을 적용하여, 기존 실세계 전시 공간을 새로운 미디어로 변화시키고자 하는 전시 공간 사업자에게 의미 있는 시사점을 제시하는 것을 목적으로 한다. 실세계 공간에 NFC 기술을 적용하는 것은 실세계 공간을 미디어로 변화시키는 것을 의미하는데, 미디어는 하나의 객체와 다른 객체를 이어주는 역할을 수행하는 것을 말한다. 즉, 기존 전시 공간에 NFC 기술이 적용됨에 따라 실세계 존시 공간의 객체와 온라인 공간의 디지털 콘텐츠 사이의 이음매 없는 연결이 가능해지며, 이를 기반으로 실세계 전시 공간 자체가 미디어의 역할을 수행하게 되는 것이다. 본 연구에서는 실세계 공간의 미디어화를 위한 기술로서의 NFC 기술을 소개하고, NFC 기술이 적용된 국내외 박물관 및 미술관 사례를 검토하며, 박물관 및 미술관에 NFC 기술을 적용한 경험을 공유한다. 그리고 다양한 정보 획득, 새로운 형태의 상거래의 발생, 관람 경험의 용이한 기록 및 공유, 전시 공간의 새로운 마케팅 채널 확보, CRM 도구로서의 활용 등을 박물관 및 미술관의 NFC 기술 적용 의의로 제시한다.

A Study on NFC Technology Utilization and Application Cases in Museum/Gallery

ABSTRACT

 

The main purpose of this research is to propose some meaningful implications for exhibition space operators who want to make the conventional exhibition space into media by taking advantage of the NFC technology. Applying NFC technology into  the real world means changing real world into media. which is considered to act as a medium that links one subject to another. In other words, if NFC technology is applied into the conventional exhibition space, the seamless connection between objects in the exhibition space and digital information in the online environment is realized and based on this, the exhibition space itself plays the role of media. In this research, we introduce the NFC technology to make real world into media, review cases regarding NFC-based museums and galleries, and share our experiences in the application of NFC technology into such exhibition spaces. Moreover we propose the significance in applying NFC technology into museums and galleries, for example, obtaining various types of information, new forms of commercial transaction, easier recording and sharing of viewing experiences, securing new marketing channel, and utilization of the technology as a CRM tool.

A Case of NFC-based Exhibition Support System for Analyzing Visitors’ POB(Point of Behaviors)

최명희, 전정호, 강희구, 이경전, “근접 무선 통신 기반 박람회 지원 시스템 구축 및 관람객 행동 데이터 분석 사례”, Information Systems Review, 15(2), 111-127, 2013 (PDF) in Korean

ABSTRACT

본 논문은 근접 무선 통신 기술(NFC)을 적용하여 박람회 지원 시스템을 구축한 사례와 관람객 행동 데이터(POB: Point of Behaviors)의 분석을 수행한 사례를 소개한다. NFC 기술이 박람회 공간에 적용됨에 따라 관람객은 휴대폰을 통해 다양한 정보를 획득하고 저장, 관리함으로써, 새로운 경험을 하게 되고, 전시자는 NFC 시스템을 통해 획득한 관람객에 대한 데이터 수집 및 분석이 가능하게 되어 관람객과의 CRM 기회를 갖게 된다. 본 연구에서는 ‘2013 내나라 여행 박람회’에 적용된 근접 무선 통신 기반 박람회 지원 시스템의 구축 내용을 소개하고, 수집된 NFC 태그 터치 데이터를 기반으로 날짜 및 부스 별 관람객 수, 관람객의 박람회 체류시간, 관람객 방문 부스 등의 분석을 수행하고, 박람회 현장에서 설문 조사를 실시하여 인구통계학적 정보, 박람회 만족도 등의 데이터를 수집하여 터치 데이터와 교차 분석을 수행한다. 또한 연관 규칙 분석 기법을 이용하여 관람객들이 방문한 부스들 간의 연결 관계를 분석한다.

A Case of NFC-based Exhibition Support System for Analyzing Visitors’ POB(Point of Behaviors)

ABSTRACT

This research introduces a case of NFC (Near Field Communication) – based exhibition support system for analyzing visitors’ POB (Point of Behavior) data gathered from the system. The application of NFC technology to an exhibition space allows visitors new experiences of exposition and exhibitors to collect and analyze data about behaviors of visitors. The NFC-based exhibition support system is applied to the ‘Korea Travel Expo 2013.’ The visitors’ behaviors are analyzed based on collected NFC tag touch data and association rules among booths are extracted. Furthermore, the tag touch data are integrated with the survey data for catching the demographics-based implications.

 

NFC-based Smartwork Service Model Design

박아름, 강민수, 전정호, 이경전, “NFC 기반의 스마트워크 서비스 모델 설계”, 지능정보연구,19(2):157~176, 2103.

(PDF) in Korean

ABSTRACT

Since Korean government announced ‘Smartwork promotion strategy’ in 2010, Korean firms and
government organizations have started to adopt smartwork. However, the smartwork has been implemented
only in a few of large enterprises and government organizations rather than SMEs (small and medium
enterprises). In USA, both Yahoo! and BestBuy have stopped their flexible work because of its reported
low productivity and job loafing problems. In addition, according to the literature on smartwork, we
could draw obstacles of smartwork adoption and categorize them into the three types: institutional,
organizational, and technological. The first category of smartwork adoption obstacles, institutional, include
the difficulties of smartwork performance evaluation metrics, the lack of readiness of organizational
processes, limitation of smartwork types and models, lack of employee participation in smartwork adoption
procedure, high cost of building smartwork system, and insufficiency of government support. The second
category, organizational, includes limitation of the organization hierarchy, wrong perception of employees
and employers, a difficulty in close collaboration, low productivity with remote coworkers, insufficient
understanding on remote working, and lack of training about smartwork. The third category, technological,
obstacles include security concern of mobile work, lack of specialized solution, and lack of adoption
and operation know-how.
To overcome the current problems of smartwork in reality and the reported obstacles in literature,
we suggest a novel smartwork service model based on NFC(Near Field Communication). This paper
suggests NFC-based Smartwork Service Model composed of NFC-based Smartworker networking service
and NFC-based Smartwork space management service.
NFC-based smartworker networking service is comprised of NFC-based communication/SNS service
and NFC-based recruiting/job seeking service. NFC-based communication/SNS Service Model supplements

the key shortcomings that existing smartwork service model has. By connecting to existing legacy system
of a company through NFC tags and systems, the low productivity and the difficulty of collaboration
and attendance management can be overcome since managers can get work processing information,
work time information and work space information of employees and employees can do real-time
communication with coworkers and get location information of coworkers. Shortly, this service model
has features such as affordable system cost, provision of location-based information, and possibility
of knowledge accumulation. NFC-based recruiting/job-seeking service provides new value by linking
NFC tag service and sharing economy sites. This service model has features such as easiness of service
attachment and removal, efficient space-based work provision, easy search of location-based recruiting/
job-seeking information, and system flexibility. This service model combines advantages of sharing
economy sites with the advantages of NFC. By cooperation with sharing economy sites, the model
can provide recruiters with human resource who finds not only long-term works but also short-term
works. Additionally, SMEs (Small Medium-sized Enterprises) can easily find job seeker by attaching
NFC tags to any spaces at which human resource with qualification may be located. In short, this
service model helps efficient human resource distribution by providing location of job hunters and
job applicants.
NFC-based smartwork space management service can promote smartwork by linking NFC tags
attached to the work space and existing smartwork system. This service has features such as low cost,
provision of indoor and outdoor location information, and customized service. In particular, this model
can help small company adopt smartwork system because it is light-weight system and cost-effective
compared to existing smartwork system.
This paper proposes the scenarios of the service models, the roles and incentives of the participants,
and the comparative analysis. The superiority of NFC-based smartwork service model is shown by
comparing and analyzing the new service models and the existing service models. The service model
can expand scope of enterprises and organizations that adopt smartwork and expand the scope of employees
that take advantages of smartwork.