Category Archives: IoT Business Model

How to sustain smart connected hospital services: an experience from a pilot project on IoT-based healthcare services

Park, A., Chang, H., & Lee, K. J., How to sustain smart connected hospital services: an experience from a pilot project on IoT-based healthcare services. Healthcare informatics research, 24(4), 387-393. 2018. (Pdf)

Abstract

Objectives

This paper describes an experience of implementing seamless service trials online and offline by adopting Internet of Things (IoT) technology based on near-field communication (NFC) tags and Bluetooth low-energy (BLE) beacons. The services were provided for both patients and health professionals.

Methods

The pilot services were implemented to enhance healthcare service quality, improve patient safety, and provide an effective business process to health professionals in a tertiary hospital in Seoul, Korea. The services to enhance healthcare service quality include healing tours, cancer information/education, psychological assessments, indoor navigation, and exercise volume checking. The services to improve patient safety are monitoring of high-risk inpatients and delivery of real-time health information in emergency situations. In addition, the services to provide an effective business process to health professionals include surveys and web services for patient management.

Results

Considering the sustainability of the pilot services, we decided to pause navigation and patient monitoring services until the interference problem could be completely resolved because beacon signal interference significantly influences the quality of services. On the other hand, we had to continue to provide new wearable beacons to high-risk patients because of hygiene issues, so the cost increased over time and was much higher than expected.

Conclusions

To make the smart connected hospital services sustainable, technical feasibility (e.g., beacon signal interference), economic feasibility (e.g., continuous provision of new necklace beacons), and organizational commitment and support (e.g., renewal of new alternative medical devices and infrastructure) are required.

IoT기반의 의료 서비스 모델 개발 및 구축 사례연구: NFC/iBeacon 중심의 K병원사례를 중심으로

박아름, 전정호, & 이경전. (2015). IoT 기반의 의료 서비스 모델 개발 및 구축 사례연구: NFC/iBeacon 중심의 K 병원 사례를 중심으로. 한국경영정보학회 학술대회, 263-275. (link)

ABSTRACT

NFC, iBeacon과 같은 새로운 기술이 출시되면서 IoT 기술이 결합된 O2O 서비스가 생활 전반에 거쳐 출시되고 있으며 접목되면서 의료 분야에도 이러한 변화가 감지되고 있다. 주로 IoT 기반의 의료 시스템은 IoT 기술을 도입하여 병원 프로세스를 간소화하거나 자동화하여 의료진이 환자를 체계적으로 관리하고 좀 더 환자의 치료에 집중하기 위한 목적으로 개발되고 있다. 대부분의 사례들은 NFC 기술들이 적용되었으며, 본 연구는 NFC 뿐만 아니라 iBeacon을 기반으로 한 다양한 의료 서비스 모델을 개발하고 시스템을 구축하고자 한다. 시스템 구축을 위한 방법론은 시스템 개발 생명주기 방법론(SDLC)을 채택하였으며, 타당성 조사->시스템 분석-> 시스템 설계-> 시스템 구축 순으로 연구하였다. 시스템 구축 후 병원의 사용자를 대상으로 서비스 체험 실시 후 심층 인터뷰를 진행하였다. 또한 병원측 입장에서 시스템 적용을 위한 의사결정시 중요하게 생각하는 요인이 비용 측면이다. 따라서 NFC/iBeacon기반의 서비스 모델의 경제성 평가는 선행연구에서 제시한 경제성 지수를 적용하여 평가할 수 있음을 제시하였다.

사례 비교 분석 방법을 통한 농업 ICT융합 확산 방안 연구

전정호, 이경전, 황보유정, & 김재훈. (2015). 사례 비교 분석 방법을 통한 농업 ICT 융합 확산 방안 연구. 한국지능정보시스템학회 학술대회논문집, 39-39. (link)

ABSTRACT

세계 인구 증가, 기후 환경 변화, 삶의 질 향상 등에 따라 안정적인 식량 확보는 세계적인 핵심 도전 과제로 인식되고 있다. 그리고 단순 식량 생산 위주의 기존 농업은 다양한 ICT 기술과 융복합되어 고부가가치를 창출하는 6차 산업으로 확대되고 있다. 국내 농업 역시, 농업 인구 고령화, 농업 인력 및 농경지 감소, 생산액 비중 감소 등의 문제점에 봉착하여, 정부 주도로 농업 ICT 융복합 사업을 적극 추진하고 있다. 그러나 농업의 보수적 특성과 종사 인구의 대분이 고령인 이유 등으로 그 확산에 어려움을 겪고 있다. 본 연구에서는 국내 농업 분야 ICT 융합 확산을 위한 정책적 제언을 위해 국내외 농업 환경 및 농업 분야 ICT 사례를 조사하고 비교 분석한다. 그리고 국내의 ICT 융합 추진 현황 분석을 통해 농업 생산․유통․재해․경영 분야의 ICT 융합 확산 방안을 제시한다.

IoT 기반의 O2O 박물관 시스템 구축 사례 연구

박아름, 전정호, & 이경전. (2015). IoT 기반의 O2O 박물관 시스템 구축 사례 연구. 한국지능정보시스템학회 학술대회논문집, 8-8. (link)

ABSTRACT

NFC, iBeacon과 같은 새로운 기술이 출시되면서 IoT 기술이 결합된 O2O 서비스가 생활 전반에 거쳐 출시되고 있으며 접목되면서 문화.생활 분야에도 이러한 변화가 감지되고 있다. 본 연구는 사물인터넷의 대표적인 기술인 NFC와 iBeacon 기술을 기반으로 한 다양한 박물관 서비스 모델을 개발하고 시스템을 구축하고자 한다. 박물관은 관람객들의 경험을 개선하기 위해 끊임없이 새로운 시도를 하고 있으며, 최근에는 NFC, iBeacon, AR 등 다양한 기술을 이용한 서비스를 제공하고 있다. 본 연구에서 제시하는 NFC와 iBeacon기반의 서비스는 관람객이 자신이 소유하고 있는 스마트폰을 통해 전시물에 대한 정보를 음성과 이미지 등 다양한 형태의 콘텐트로 정보를 획득하고 온라인으로 공유할 수 있다. 기존 박물관에서의 관람객은 박물관에서 제공하는 팜플렛이나 도슨트 등을 통해 정보를 획득하고 소비하는데 그쳤다. 즉, 온라인으로 확장되지는 못하고 오프라인에서의 활동으로 그친다는 점에서 본 연구에서 제시한 O2O 박물관 서비스와 큰 차이가 있다. 온라인으로 공유된 컨텐트는 박물관으로 다른 관람객들을 끌어들임으로서 박물관 관점에서 마케팅 효과에도 큰 도움이 된다고 할 수 있다.
본 사례는 박물관에서 NFC와 iBeacon을 이용하여 시스템을 구축한 최초의 사례로, 개발 및 구축과정에서 발생되는 다양한 이슈를 제시하고 더불어 사물인터넷 기술로 얻어질 수 있는 많은 데이터를 어떻게 활용될 수 있는지 데이터의 가치 활용 방안을 제시하고자 한다. 이를 위해 시스템 구축을 위한 방법론은 시스템 개발 생명주기 방법론(SDLC)을 채택하였으며, 타당성 조사 → 시스템 분석 → 시스템 설계 → 시스템 구축 순으로 연구하였다.

사물인터넷 기술을 이용한 의료서비스 사례 연구 및 효과에 대한 연구

정남호, 엄태휘, 이경전, & 박아름. (2016). 사물인터넷 기술을 이용한 의료서비스 사례 연구 및 효과에 대한 연구. 서비스경영학회지, 17(3), 251-265. (link)

ABSTRACT

As IoT(Internet of Things) technology evolves, O2O(online to offline) service has been expanded which is using NFC(Near Field Communication) and beacon technology. Such a expansion, however, is largely driven by the major companies and limited to shopping industry. For these reasons, application in various fields is required. Accordingly, introducing O2O service in the medical industry is appeared recently. To keep up this aspect, KHU(Kyung Hee University) hospital is also going to apply O2O service based on smart tag and beacon technology. In this study, firstly, review some O2O service cases which are applied to medical industry in advance. Then we introduce O2O service of KHU hospital. Finally, check out the medical staff’s work-efficiency and patient’s satisfaction who were actually used the service provided by KHU hospital beforehand. Consequently, through out the results of this study, we suggests practical improvement about how the service of KHU hospital can be more competitive.

NEQM (NFC Based Equipment Qualification Management) System Preventing Counterfeit and Fraudulent Item

Chang, C. K., & Lee, K. J. NEQM (NFC Based Equipment Qualification Management) System Preventing Counterfeit and Fraudulent Item. Journal of Energy and Power Engineering, pp.622-631, Volume 9, Number 7, July 2015 (link)

ABSTRACT

Qualification of equipment essential to safety in NPPs (nuclear power plants) ensures its capability to perform designated safety functions on demand under postulated service conditions. However, a number of incidents identified by the NRC (Nuclear Regulatory Commission) since 1980s catalysed the US nuclear industry to adopt standard precautions to guard against counterfeit items. The purpose of this paper is to suggest the NFC (near field communication) based equipment qualification management system preventing counterfeit and fraudulent items. The NEQM (NFC based equipment qualification management) system works with the support of legacy systems such as PMS (procurement management system) and FMS (facility management system).

A near field communication adoption and its impact on Expo visitors’ behavior

Han, H., Park, A., Chung, N., & Lee, K. J. (2016). A near field communication adoption and its impact on Expo visitors’ behavior. International Journal of Information Management, 36(6), 1328-1339. (link)

ABSTRACT
Utilization of advanced smart technologies and online-to-offline/offline-to-online marketing has resulted in the adoption of near field communication (NFC) in many expositions (Expos). The objective of NFC is to enhance and revitalize the Expo experience of visitors. Thus, this study focused on the motivation-opportunity-ability framework and satisfaction transfer of visitors who process information using NFC to understand NFC reuse intention and Expo loyalty. We hypothesized that information quality (motivation), organizational support for using NFC at an Expo (opportunity), and self-efficacy (ability) influence NFC value and NFC satisfaction. NFC value would influence satisfaction with NFC and with the Expo, which then influences NFC reuse intention and Expo loyalty, respectively. A survey of 309 visitors at the Expo showed that information quality and organizational support influenced perceived value and satisfaction of NFC. Self-efficacy influenced the perceived value of but not the satisfaction with NFC. Further, the perceived NFC affected NFC reuse intention and Expo loyalty through satisfaction with NFC and satisfaction with the Expo, respectively. This study thus expands the scope of study on NFC by demonstrating the need for utilization of NFC and by empirically demonstrating the importance of NFC.

Customer-driven smart and sustainable interaction in convention: Nestle’s IoT adoption case

Park, A., Jun, J. H., & Lee, K. J. (2017). Customer-driven smart and sustainable interaction in convention. 한국지능정보시스템학회 학술대회논문집, 134-135. (link)

ABSTRACT

Services based on the IoT technologies have emerged in various business environments. To enhance service quality for convention, maximize experience of attendees and develop sustainable service, this study applies IoT technology for stakeholders of convention.

In this paper, we seek to answer the following research questions: (1) What is the notion of sustainability and smartness in tourism field? (chapter 2-1) (2) What is the customer-driven interaction? (chapter 2-2) (3) What are the appropriate technologies to meet sustainable/smart service and the needs of smart convention and how to apply the technology? (chapter 2-2 and 3) (4) What do stakeholders such as companies and customers gain from sustainable and smart service for smart convention? (chapter 4)

To accomplish the objectives of the study, we took five phases of action research framework. In diagnosing phase, through interviews, observations, and literature studies, there searchers identify current issues and requirements for convention. In action planning phase, through the discussion with the practitioners of the convention, we have selected and arranged services for solving the problems. In action taking phase, smart buttons were installed in the COEX (Interaction convention place), we collected data during the convention period. In evaluation phase, we present the results and value of data. Finally, in specifying learning phase, the researchers summarized the benefits of each stakeholder.

The contribution of this paper is in four ways. First, the notion of sustainability was redefined by including not only socio-cultural, economy and environmental thinking but also the realms of customer-driven! interaction.

Second, this study proposed and constructed a new type of smart service with IoT for smart convention. Third, this research verified that benefits of sustainable and smart service. Finally, this can be used as an example of how conventions can find opportunities using new technologies.

An application of the loT technology based smart button was conducted for convention service, and the development and evaluation results are aligned lo action research framework including diagnosing, action planning, action taking, evaluation, and specifying learning phases. At the first and two phases, various difficulties and problems of the smart convention were diagnosed through interview with practitioners and service models were designed for solving the problems. Mobile service and appropriate IoT technology were discussed and applied to the convention space by installing smart button at the third phase. At the fourth, we derived in the role of Internet of things based mobile technology for smart convention and evaluated results of smart convention service in the various perspective. Finally, we proved value of mobile technology as the omni channel service through data analysis.